TERMS OF SERVICE

Effective Date: August 14, 2026

Welcome to CTB. These Terms of Service (“Terms”) govern your access to and use of the CTB website, including any content, features, products, and services made available through the website (collectively, the “Services”).

By accessing our website, creating an account, or purchasing a product from CTB, you agree to be legally bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

1. About CTB

CTB operates an online retail business offering products through our website. Throughout these Terms, the words “CTB,” “we,” “us,” and “our” refer to CTB.

The terms “you” and “your” refer to any visitor, customer, or user of our website.

2. Eligibility

By using our website, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you are under the age of majority in your jurisdiction, you may use our website only with the involvement and permission of a parent or legal guardian.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, pricing, availability, and other information displayed on our website are accurate and up to date.

However, we do not warrant that all information will always be complete, accurate, current, or free from typographical or technical errors.

Product colors and appearances may vary depending on your device, screen settings, lighting, and other factors.

CTB reserves the right to correct errors, modify product information, discontinue products, or change prices at any time without prior notice.

4. Pricing and Payment

All prices displayed on our website are subject to change without notice.

By placing an order, you authorize CTB and our authorized payment processors to charge the payment method provided for the total amount of your purchase, including applicable taxes, shipping charges, and other fees displayed at checkout.

We reserve the right to refuse or cancel an order if a pricing error, inventory issue, payment issue, suspected fraud, or other circumstance affects the order.

If an order is canceled after payment has been collected, any refund required as a result of the cancellation will be processed to the original payment method.

5. Orders and Order Acceptance

Submitting an order through our website constitutes an offer to purchase the selected products.

An order confirmation email does not necessarily constitute acceptance of your order. CTB reserves the right to accept, refuse, or cancel an order at our discretion, subject to applicable law.

We may limit quantities purchased by a customer, household, account, or transaction.

You agree to provide accurate, complete, and current billing, shipping, and contact information when placing an order.

6. Final Sale and Refund Policy

All CTB purchases are final sale.

Except where otherwise required by applicable law, CTB does not accept returns or provide refunds or exchanges for products that have been correctly fulfilled and delivered.

Customers are responsible for reviewing product information, sizing, colors, quantities, and shipping information before completing a purchase.

If you receive an item that is damaged, defective, or materially different from what you ordered, please contact CTB promptly after delivery with your order number and supporting photographs or other requested information.

After reviewing the issue, CTB may, at its discretion and where appropriate, provide a replacement or other resolution.

Nothing in this section is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

7. Shipping and Delivery

CTB will make reasonable efforts to process orders within the processing timeframe stated on our website.

Delivery estimates provided at checkout or elsewhere on our website are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been transferred to the applicable shipping carrier, delivery may be affected by circumstances outside CTB's control, including carrier delays, severe weather, customs processing, holidays, incorrect addresses, and other transportation issues.

Customers are responsible for providing accurate and complete shipping information.

CTB is not responsible for delays or delivery issues resulting from inaccurate information provided by the customer.

8. Order Changes and Cancellations

Because orders may be processed shortly after they are placed, we cannot guarantee that an order can be modified or canceled after submission.

If you need to request a change or cancellation, contact CTB as soon as possible. We will make reasonable efforts to accommodate your request when possible, but we cannot guarantee that changes or cancellations will be available.

9. Prohibited Uses

You agree not to use our website or Services:

• For any unlawful purpose.

• To violate any applicable laws or regulations.

• To infringe upon the intellectual property or other rights of CTB or any third party.

• To submit false, misleading, or fraudulent information.

• To interfere with or compromise the security or operation of our website.

• To introduce malicious code, viruses, or other harmful material.

• To attempt to gain unauthorized access to our systems, accounts, or databases.

• To use automated systems or software to scrape, copy, or collect website content without our authorization.

• To engage in fraudulent transactions or payment activity.

CTB reserves the right to suspend or terminate access to the website where we reasonably believe these Terms have been violated.

10. Intellectual Property

All materials made available through the CTB website, including but not limited to trademarks, logos, brand names, photographs, graphics, product images, designs, text, videos, software, and other content, are owned by CTB or its licensors and are protected by applicable intellectual property laws.

Except as expressly permitted by CTB in writing, you may not reproduce, distribute, modify, publish, transmit, sell, license, or commercially exploit any CTB content.

Nothing in these Terms grants you ownership of or any license to CTB's intellectual property except for the limited right to access and use the website for its intended purpose.

11. Third-Party Services and Links

Our website may contain links to or integrate with third-party websites, applications, payment processors, shipping providers, social media platforms, and other services.

Third-party services are operated independently from CTB and may have their own terms, policies, and privacy practices.

CTB does not control and is not responsible for the availability, accuracy, security, or practices of third-party services.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how information may be collected, used, stored, and disclosed in connection with our Services.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

13. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the CTB website and Services are provided on an “as is” and “as available” basis.

CTB does not guarantee that the website will always be available, uninterrupted, secure, or error-free.

To the extent permitted by law, CTB disclaims warranties that are not expressly stated in these Terms.

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

14. Limitation of Liability

To the maximum extent permitted by applicable law, CTB and its owners, officers, employees, affiliates, contractors, service providers, and licensors will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website or purchase or use of our products.

To the maximum extent permitted by law, CTB's total liability arising from any claim relating to the Services will not exceed the amount you paid to CTB for the specific product or service giving rise to the claim.

This limitation does not apply where liability cannot legally be limited or excluded.

15. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless CTB and its owners, officers, employees, affiliates, contractors, and service providers from claims, liabilities, damages, losses, and reasonable expenses arising from:

• Your violation of these Terms;

• Your misuse of our website or Services;

• Your violation of applicable law; or

• Your infringement of the rights of CTB or any third party.

16. Termination

CTB may suspend or terminate your access to the website or Services at any time where permitted by law, including if we reasonably believe you have violated these Terms or engaged in fraudulent, abusive, or unlawful activity.

Any provisions that by their nature should survive termination will remain in effect, including provisions concerning intellectual property, disclaimers, limitations of liability, indemnification, and governing law.

17. Governing Law

These Terms will be governed by the applicable laws of the jurisdiction in which CTB is established, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Nothing in these Terms is intended to prevent you from exercising consumer rights that cannot legally be waived.

18. Changes to These Terms

CTB may update or modify these Terms from time to time.

When changes are made, the updated Terms will be posted on this page and the “Effective Date” will be updated accordingly.

Your continued use of our website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

19. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and any other policies or terms expressly incorporated into these Terms, constitute the agreement between you and CTB regarding your use of our website and Services.

21. Contact Information

If you have questions regarding these Terms of Service, your order, or our Services, please contact CTB through the contact information provided on our website.

CTB

Effective Date: August 14, 2026