No Refund Policy

At CTB, all sales are final. We do not offer refunds, returns, or exchanges once an order has been placed.

Please carefully review your order, including the product, size, color, and shipping information, before completing your purchase.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at our customer service email. Include your order number and clear photos of the item and packaging so we can review the issue.

If approved, CTB may offer a replacement or another appropriate resolution at our discretion.

Order Changes & Cancellations

Orders are processed quickly. Once an order has been placed, we cannot guarantee that changes or cancellations can be made. Please contact us as soon as possible if you need to make a change.

Shipping Issues

CTB is not responsible for delays caused by the shipping carrier, incorrect or incomplete addresses provided at checkout, or packages that are marked as delivered by the carrier.

By completing your purchase, you acknowledge and agree to this No Refund Policy.

Thank you for shopping with CTB.